The operating model behind the deliveries.
Anyone can quote a rate. What decides whether a supply contract survives its first quarter is the operating detail underneath it — who owns the account, how orders are raised, what happens when a site runs short, and whether the paperwork closes cleanly at month end.
One team owns your file end to end.
Account manager
A named contact who knows your sites, your SKUs and your approval chain. Reachable directly — not through a queue.
Order desk
Raises, confirms and tracks every order to dispatch, and chases short supply with the supplier before you notice it.
Accounts
Invoices matched to POs and GRNs, monthly consolidation, and a single reconciliation contact for your AP team.
Stock & storage
Buffer stock for your regular SKUs, plus advice on how much each site should hold so store rooms don’t become warehouses.
What we commit to in writing.
These go into the agreement, with the escalation path attached. Site-specific timelines are confirmed during onboarding.
- Quotation — rate card against a standard list within two working days; custom sourcing quoted with a stated lead time.
- Order acknowledgement — every purchase order acknowledged the same working day with a confirmed dispatch date, or a flagged exception.
- Delivery window — scheduled slots agreed with facility and security teams in advance.
- Short supply & damage — replacement or credit note against the signed GRN, never carried into the invoice cycle.
- Emergency replenishment — out-of-cycle top-ups for washroom supplies, sanitiser and tissue against the existing rate card.
- Escalation — account manager, backup contact and founder-level escalation, each with a response commitment.
- Reporting — monthly MIS by site, category and SKU, with quarter-on-quarter comparison.
- Review cadence — a quarterly review of consumption, rates and the SKU list.
Raise an order the way your team already works.
Email or purchase order
Send a PO from your procurement system, or an email against the agreed rate card. Acknowledgement returns the same day with a dispatch date.
WhatsApp for site teams
Facility staff can send a photo of an empty store rack. We convert it into a line-item order against your rate card and route it for approval.
Standing replenishment
Agree a fixed monthly list and calendar. Deliveries arrive without anyone raising an order, with a variation report if quantities move.
Using Ariba, Coupa or an internal vendor portal? We register on it and transact through it — the portal becomes the record, and the rate card stays the same.
The onboarding pack, ready before you ask.
Vendor registration is usually the slowest part of switching suppliers. We send the whole set up front so your procurement team isn’t collecting it one document at a time.
- GST registration certificate
- PAN and entity incorporation proof
- MSME / Udyam registration
- Cancelled cheque and bank details
- Brand authorisation letters
- MSDS for chemicals and sanitisers
- Completed vendor registration form
- Signed rate card and validity period
- NDA and compliance declarations on request
Three ways to start, one way to scale.
We don’t publish rate cards, because wholesale pricing genuinely moves with quantity, frequency, brand choice and location. What is fixed: the entry package starts at a minimal price, and you see real numbers before committing to anything.
Pilot
- One site or floor, one full cycle
- Complete documentation from the first delivery
- No lock-in and no minimum commitment
- A clean like-for-like against your current vendor
Monthly rate contract
- Fixed replenishment calendar per site
- Rate card held for the contract period
- Buffer stock, monthly MIS and quarterly review
- Credit terms on approved accounts
Multi-site programme
- Multi-city and multi-entity billing
- Cost-centre allocation on every invoice
- Custom care packs, welcome kits and event kits
- Storage management for large campuses
The questions we get asked in every vendor evaluation.
Why aren’t prices published on the site?
Because a published rate is wrong for almost everyone who reads it. Wholesale pricing moves with quantity, frequency, brand choice and delivery location. Quoting your actual list takes a couple of working days and gives you a number you can hold us to in a contract.
Can you match our current vendor’s list line for line?
Yes — it is the fastest way to evaluate us. Send the bill and you get the same SKUs quoted at the same specs, plus a note wherever a different brand or pack size saves money without dropping quality.
What is the minimum commitment?
None. The pilot is deliberately small so a single floor or location can run one full cycle before anything is signed for the wider footprint.
How do you handle multiple locations and entities?
One account, one rate card, site-wise dispatch documents and a consolidated invoice with a site and cost-centre breakup. Where locations bill to different legal entities, invoicing is split accordingly with the correct place of supply.
What happens if a site runs out mid-cycle?
Out-of-cycle replenishment against the existing rate card, prioritised for washroom and hygiene consumables. Repeated stockouts trigger a review of that site’s buffer quantity.
Do you supply items outside the published catalogue?
Regularly. Pantry supplies, packaging, PPE and safety, print consumables and branded merchandise get added to client catalogues on request.
Are credit terms available?
On approved accounts, after the pilot cycle. Terms are agreed in writing before the first purchase order rather than negotiated invoice by invoice.
Can you support ESG and sustainability reporting?
Where the requirement exists, we supply recycled-content paper, biodegradable liners, refill-first dispenser systems and concentrate dilution, with the product documentation your reporting needs.
Atlas 